What makes your products special?

All our products are beautifully handcrafted one at a time and that being the case, they are similar but not identical. Slight variations and natural blemishes inherent in the production of handcrafted products are to be expected and that is the beauty and uniqueness of handcrafted products! Whilst we have made every effort to accurately display the colours of our products, the actual colours you see might differ due to, among others, differences in the display settings of your viewing device.

Any care tips for ceramic products?

Always hand wash the products or if that is not possible, then delicate (very, very delicate) dishwasher cycle. Avoid using the products in microwaves and ovens. Avoid exposing the products to rapid temperature changes. They do not like surprises!

Which is the payment option available to me?

We currently accept payments made via PayPal and Credit Card only.

Which countries do you ship to?

We currently ship to Southeast Asia, Hong Kong, Macau, Taiwan, China, Japan, Korea, New Zealand, Australia, France, United Kingdom and United States only. Do contact us if your intended destinations is not listed so that special delivery may be arranged.

When will my order be processed and shipped?

All orders placed and confirmed will be processed and shipped within 7 business days (Mondays to Fridays, except public holidays). You will be notified once your order is processed and shipped.

What is the delivery method?

All orders are delivered via registered post and will require a signature upon receipt. Please provide an address where someone will be available to receive and sign for the parcel, otherwise collection from your local post office will be necessary. We will not be responsible for any delivery to an incorrect or non-existent address. You will be responsible for all costs, charges and expenses for your unclaimed or undeliverable parcel.

How much is delivery?

Delivery charges are calculated according to the size, weight and destination of your order. Please note you are responsible for any local taxes and customs charges payable in respect of your order.

When will my order arrive?

Please allow up to 10 – 15 business days for delivery. Please note that this is an estimation and actual arrival time will vary depending on the destination of your order and events beyond our control, including but not limited to customs clearance, holiday season and public holidays. We will not be responsible for any delivery beyond the estimated arrival time.

Can I cancel my order?

All orders placed and confirmed cannot be cancelled.

How can I return a damaged item?

If you receive any item that proves to be damaged upon delivery, please contact us via email at wookka.home@gmail.com with supporting evidence within 3 days from delivery, failing which such item is deemed to have been delivered in good condition.

How can I contact you?

You may contact us via email at wookka.home@gmail.com.

PRIVACY POLICY

BY USING OUR WEBSITE, YOU CONSENT TO THE COLLECTION AND USE BY US OF ANY PERSONAL AND OTHER INFORMATION YOU PROVIDE WHILST USING OUR WEBSITE IN ACCORDANCE WITH OUR PRIVACY POLICY. IF YOU DO NOT AGREE TO THE PRIVACY POLICY, PLEASE DO NOT USE OUR WEBSITE. OUR PRIVACY POLICY MAY CHANGE FROM TIME TO TIME AND YOU SHOULD CHECK OUR WEBSITE FREQUENTLY TO VIEW THE LATEST PRIVACY POLICY. UNLESS STATED OTHERWISE, OUR CURRENT PRIVACY POLICY APPLIES TO ALL INFORMATION THAT WE HAVE ABOUT YOU AND YOUR ACCOUNT. WHILE WE STRIVE TO PROTECT OUR CUSTOMER’S INFORMATION AND PRIVACY, WE CANNOT GUARANTEE THE SECURITY OF ANY INFORMATION YOU DISCLOSE ONLINE AND YOU DO SO AT YOUR OWN RISK.

What information do you collect?

The types of information we collect include:- personal information you give us, including but not limited to your name, age, address, email address, PayPal account details and any other information of a personal nature which you provide; non-personal/automatic information that receive and store, including but not limited to your Internet Protocol address and information about how you have used our website and what services you have interacted with. Like many websites, we use “cookies” and other unique identifiers, and we obtain certain types of information when your device accesses our website or other contents served on our behalf on other websites; and information from other sources we might receive information about you from other sources. For example, we may receive credit history information in order to help prevent and detect fraud, or payment confirmations from payment processors.

What are the purposes for the collection and processing of such information?

We collect process your personal information to operate, provide, and improve our services. These purposes include but are not limited to:- purchase and delivery of products and services (e.g. processing payments and communicating with you about your order, or for administrative or operational reasons relating to our service); compliance with legal obligations. In certain cases, we have a legal obligation to collect and process such information; communicating with you about your order; advertising. We use such information to display interest-based ads for features, products, and services that might be of interest to you; fraud prevention and credit risks. We process such information to prevent and detect fraud and abuse in order to protect the security of our customers, our business, and others; we may periodically send promotional email about new products, special offers, or other information we think you may find interesting.

Do you share such information?

We share our customer’s information as described below:- third party service providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring credit risk, and providing customer service; and protection of our business and others: We release account, personal and other information when we believe such release is appropriate to comply with the law; enforce or apply our terms & conditions and other agreements; or protect the rights, property or safety of our business, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

How long do you keep such information?

We keep your information for as long as it is required in order to fulfil the relevant purposes described in this Privacy Policy and as may be permitted by law such as for tax and accounting purposes, or as otherwise communicated to you.

What about cookies?

We use cookies, pixels, and other technologies (collectively, “cookies”) to recognise your browser or device, learn more about your interests, and provide you with essential features and services and for additional purposes, including without limitation:- recognising you when you use our services. This allows us to provide you with product recommendations, display personalised content, and provide other customised features and services; keeping track of your specified preferences. This allows us to honour your likes and dislikes, such as whether or not you would like to see interest-based ads; keeping track of items stored in your shopping basket; conducting research and diagnostics to improve our contents, products, and services; preventing fraudulent activity; improving security; delivering contents, including ads, relevant to your interests on third-party sites; reporting. This allows us to measure and analyse the performance of our services, for example by understanding what pages customers find useful.

What about third-party advertisers and links to other websites?

Our website may include third-party advertising and contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our website, you should note that we do not have any control over that other website. Third party advertising partners may collect information about you when you interact with their content, advertising, and services. Therefore, we will not be responsible for the protection and privacy of any information you provide whilst visiting the website in question which is not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.